Privacy Policy

This Privacy Policy explains how we, Abbey Polythene Limited, company number6323619, are responsible for the personal information about you which we may hold (personal data) under data protection legislation (in particular the General Data Protection Regulation).

This notice explains to you how we collect and process your personal data during and after the delivery and or provision of goods or services provided to you by Abbey Polythene Ltd and your rights in relation to that personal data.

DATA WE COLLECT

Personal Data
“Personal data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Relevance of Data
The personal data we collect about you will depend on the products and services we supply. We will however only collect personal data which is relevant in the context of our business relationship with you.

Categories of Data

We will collect and process the following categories of personal data:

  • Identity Data including personal contact details such as name and title.
  • Contact Data including addresses, telephone numbers, and personal email addresses.
  • Financial Data including bank account details, your credit rating information (which we acquire from credit reference agencies).
  • Transaction Data including trading history and anything else relatingtoour account.

Special Categories of Personal Data – We do not collect any data about you within these categories (which includes in particular details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership), nor do we collect any information about criminal convictions or offences.

Failure to provide Data
Where we need to collect personal data by law or under the terms of our contract, or proposed contract,with you and you fail to provide that data when requested, we may not be able to be able to perform the contract we have, or are trying to enter into, with you. In such event we may have to terminate the contract (or any negotiations relating to a proposed contract) but we will notify you if this is the case at the time.

Change of Data
It is important that personal data we hold about you is accurate and up to date and we ask you to keep us informed if your personal data changes during our relationship with you.

HOW WE COLLECT YOUR DATA

Direct Interaction
You may give us your Identity, Contact, Financial and Transaction Data when you enquire about or purchaseour products, during the negotiation process, or during the course of us providing products throughout the period of your contract with us.

Third Party or Publicly Available Sources
We may receive personal data and additional information from third parties including credit reference agencies or other background agencies and business directories.

HOW WE USE YOUR DATA

Legal Basis
We will only use your personal data for a particular reason and where there is a legal basis to do so.
We will use your personal data in the following circumstances in particular:

  • Where we need to perform a contract we have entered into with you, or are taking steps to enter into with you.
  • Where we need to comply with a legal obligation or are required to do so by law.
  • Where you have consented to such use.
  • Where it is necessary for the purposes of our own legitimate interests (or those of a relevant third party) except where the law requires such interests to be overridden by your interests, rights or freedoms.

We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email or in writing.

DATA SHARING

Sharing Personal Data with Third Parties
We may share your personal data with third parties where required by law, or where it is necessary to perform our contract with you or where we have a legitimate business interest in doing so.

“Third parties” may include third party service providers, being parties for example which provide software, technical or professional services to us, or where it is required for example as part of the sales or project process to fulfil our contract with you. We disclose only the personal information that is necessary.

Any third-party service provider with whom your personal data has been shared will be required to take appropriate security measures to protect such data in line with our policies and the law and to process your personal data only for specified lawful purposes and not for their own purposes.

We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.

DATA SECURITY

Security Breach
We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed and to deal with any suspected data security breach.

We will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Limiting Access
We limit access to personal data to only those of our employees or agents on a strictly need to know basis. They will only process your personal data on our instructions and will be subject to a duty of confidentiality.

Internet
Non-sensitive details (your email address, etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we are committed to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

DATA RETENTION

Length of Retention
We will only retain your personal data for as long as is necessary to fulfil the purposes it was collected for, including the purposes of satisfying any legal, accounting, or reporting requirements.

By law, for example, we are required for tax purposes to keep certain information about our customers (including Contact, Identity, Financial and Transaction Data) for a period of time after they cease being customers.

Determination of Retention Period
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and any applicable legal requirements.

Disposal
Electronic data will be permanently deleted, paper records will be shredded or otherwise securely disposed of.

YOUR RIGHTS IN CONNECTION WITH DATA

Access, Correction, Erasure and other Rights
By law you have the right in certain circumstances to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, if it is wrong.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to the data being processed (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and your particular circumstances justify your objecting to processing on this ground.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to another party.

Procedure
If you want to verify, correct or request erasure of your personal data, or object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact our Data Protection Compliance Manager in writing.

Fees
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded or excessive.

Refusal of Request
We may also refuse your request for access in certain circumstances where your request is unfounded or excessive.

WITHDRAWAL OF CONSENT

Right to Withdraw
In those circumstances where you have provided your consent to the collection, processing and transfer of your personal data for a particular purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please notify our Data Protection Compliance Manager in writing.

Processing following Withdrawal
Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purpose or purposes you originally agreed to, unless there remains another lawful basis for doing so.

DATA PROTECTION COMPLIANCE MANAGER AND QUESTIONS

Details and Contact Information
If you have any questions about this privacy notice or how we handle your personal information, please contact Lorien Carey, our Data Protection Compliance Manager, at Abbey Polythene Ltd, Unit 10 Bury Farm Industrial Park, Botley Road, Curbridge, Southampton SO30 2HB or email: sales@abbeypolythene.co.uk

COMPLAINTS

Right to Complain
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, as we take our obligations in relation to your personal information seriously, we would ask and encourage you to contact us first if you have any issues or concerns so that we may address and try to resolve these before you approach the ICO.

EFFECTIVE DATE AND UPDATE

Effective Date This version is effective 25th May 2018.

Update We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.